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FAQ
Frequent Questions
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General Questions
How to shop and place an order
How do I place an order on your website?
Here’s how:
1. Choose a category or brand from the top navigation menu or search to explore a specific style or brand Select your desired item and click Add To Bag.
2. Once you've added all items, it's time to checkout and continue via guest checkout enter your address, payment method, and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Here’s how:
1. Choose a category or brand from the top navigation menu or search to explore a specific style or brand Select your desired item and click Add To Bag.
2. Once you've added all items, it's time to checkout and continue via guest checkout enter your address, payment method, and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
How to apply for the Ambassador Program
Send us an email at: info@luxurybydupez.com tilted " Ambassador Program "
Discount Codes & Promotions
Subscribe to the email listing for our weekly promotions & discount codes
Shipping & Returns
What is your return policy
We offer a 14 days return policy exchange only.
How do I return and/or exchange my order
We offer a refund only in the form of a gift card for any items returned to us within 14 days of the delivery date, excluding any delivery costs. You can use our Free Collection service to return any unwanted items.
When will my order ship
Once your order is confirmed, we'll send it within 2 business days. Depending on your location, delivery can take 2-7 business days. If you order multi items each item will arrive separately. We'll email you the tracking information and an estimated delivery date when each item is sent
Products
who do i contact if i have additional qestions?
Contact Us by TEXT OR EMAIL @at info@luxurybydupez.com or 7+1 7034207679
What fabric do you use
Leather 100%
Where are the products made
All of our products are made in Italy, Spain, or the USA
